Refund & Withdrawal Policy

Overview

This policy explains how billing, cancellation, and refunds work for Talmaara, operated by Savage Gamez, LLC — for recurring subscriptions and for one-time purchases. It forms part of our Terms of Service.

Subscriptions and billing

Most paid plans are billed in advance on a recurring basis for the billing period you select (monthly or annual). Each subscription renews automatically at the end of the period at the then-current price, unless you cancel before the renewal date. Some plans are instead sold as a one-time purchase — you pay once, nothing renews, and you are never billed again (see the money-back guarantee below). Payments are processed securely by Stripe, Inc.

How to cancel

You can cancel at any time, with no cancellation fee:

• From your billing page within your account; or
• Through the Stripe billing portal, accessible from the same page.

Cancellation takes effect at the end of your current billing period.

What happens when you cancel

• Your paid features remain available until the end of the period you have already paid for.
• At the end of that period, your subscription ends and your account reverts to the free tier. You will not be charged again.
• Your worldbuilding content is retained on your account, subject to any limits that apply to the free tier. We recommend exporting or backing up important work.
• You can resubscribe at any time.

Refunds

Outside the money-back guarantees described below — 14 days for new subscriptions and 30 days for one-time purchases — payments are non-refundable: because you retain access through the end of each period you have paid for, we do not provide refunds or credits for partial billing periods, unused time, or periods after a cancellation takes effect, except where a refund is required by applicable law.

Subscriptions — 14-day money-back guarantee

Every new subscription comes with our 14-day money-back guarantee:

• Full refund, no questions asked. Within 14 days of starting a new subscription you can request a refund from your billing page or by emailing support@talmaara.com. Your plan ends immediately, your account returns to the free tier, and the full amount you paid is refunded to your original payment method — with no deduction for the time you had access.
• Everyone, everywhere. The guarantee applies to all customers regardless of location. For EU and UK consumers it is more generous than — and fully includes — the statutory 14-day right of withdrawal described below: withdrawing within the statutory period is likewise refunded in full, with no proportionate deduction.
• New subscriptions only. The guarantee covers a new subscription. Later automatic renewals are not separately refundable, but you can cancel any time before a renewal to avoid the next charge — and cancelling always keeps your access through the end of the period you have already paid for.
• Reimbursement. Refunds are issued within 14 days of your request, to the same payment method, with no fee, and typically appear within 5–10 business days.

One-time purchases — 30-day money-back guarantee

Every plan sold as a one-time purchase comes with our 30-day money-back guarantee:

• Full refund, no questions asked. Within 30 days of your purchase you can request a refund from your billing page or by emailing support@talmaara.com. Your plan ends immediately, your account returns to the free tier, and the full purchase price is refunded to your original payment method.
• Everyone, everywhere. The guarantee applies to all customers regardless of location. For EU and UK consumers it is more generous than — and fully includes — the statutory 14-day right of withdrawal described below: withdrawing from a one-time purchase within the statutory period is likewise refunded in full, with no proportionate deduction.
• Once per purchase. The guarantee can be used once per purchase. Refunds are issued within 14 days of your request, with no fee, and typically appear within 5–10 business days.
• After 30 days. Once the 30-day window has passed, one-time purchases are non-refundable except where a refund is required by applicable law.

EU & UK consumers — your statutory right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you also have a statutory right to withdraw from a new subscription or purchase within 14 days, without giving a reason. This is separate from ordinary cancellation, which you can do at any time. Our money-back guarantees above already meet and exceed this right: if you withdraw within the statutory 14-day period, we refund you in full, with no proportionate deduction for access already used, and never charge a fee.

How to withdraw

You can tell us you are withdrawing by any clear statement — for example, by email to support@talmaara.com, or from your billing page. You may use the model form below, but you are not required to.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

Billing errors and exceptions

If you believe you were charged in error — for example, a duplicate charge or a charge after a confirmed cancellation — contact us within 30 days of the charge and we will investigate and, where appropriate, issue a correction or refund. Nothing in this policy limits any non-waivable statutory rights you may have under the consumer-protection laws of your jurisdiction.

Price changes

If we change the price of a plan, the new price applies only to billing periods that begin after the change takes effect. We will provide notice before a price change affects you, and you may cancel before the change if you do not wish to continue.

Contact

Questions about billing, cancellation, or refunds? Contact us:

Savage Gamez, LLC
support@talmaara.com